000			02144nam a2200289 a 4500
003			AR-sfUTN
008			170717b ||||| |||| 00| 0 d
020			_a9267102389
040			_cAR-sfUTN
041			_aeng
080			_a658.562(083.7) IN8 EN _22000
110	2		_aInternational Organization for Standardization _98975
245	1	0	_aISO 9000 for small businesses : _bwhat to do. Advice from ISO/TC 176 / _cInternational Organization for Standardization.
260			_aGenève: _bISO, _c1996
300			_a128 p.
336			_2rdacontent _atexto _btxt
337			_2rdamedia _asin mediación _bn
338			_2rdacarrier _avolumen _bnc
505	8	0	_aForeword 3 About this Handbook 7 Quality systems 9 What are they? 9 Why have one? 9 What are the ISO 9000 standards? 11 How to start 13 First steps 13 What's next? 13 Going ahead 14 Do it yourself 15 Use of a consultant 16 What does certification/registration mean? 18 Guidance on ISO 9001, ISO 9002 and ISO 9003 21 Introduction 21 Scope 25 Normative reference 28 Definitions 29 Quality system requirements 30 Management responsibility 30 Quality system 35 Contract review 41 Design control 43 Document and data control 52 Purchasing 56 Control of customer-supplied product 61 Product identification and traceability 62 Process control 64 Inspection and testing 67 Control of inspection, measuring and test equipment 72 Inspection and test status 78 Control of nonconforming product 79 Corrective and preventive action 82 Handling, storage, packaging, preservation and delivery 86 Control of quality records 90 Internal quality audits 92 Training 95 Servicing 97 Statistical techniques 98 Annex A Bibliography 101 Annex I How the key quality system standards compare 107 Annex II Explanation of terms used 109 Annex III Steps towards a quality system 115 Annex IV Brief outline of certification / registration 127
650			_aISO 9000
650			_aQUALITY CONTROL
650			_aCONTROL DE LA CALIDAD
650			_aTOTAL QUALITY
650			_aCALIDAD TOTAL
942			_cBK _2udc
999			_c11535 _d11535