| 000 | 01797nam a2200265 a 4500 | ||
|---|---|---|---|
| 003 | AR-sfUTN | ||
| 008 | 170717b ||||| |||| 00| 0 d | ||
| 020 | _a8475837220 | ||
| 040 | _cAR-sfUTN | ||
| 041 | _aspa | ||
| 080 |
_a658.8 H785 II _22000 |
||
| 100 | 1 |
_aHorovitz, Jacques _98932 |
|
| 245 | 1 | 3 |
_aLa satisfacción total del cliente. _nII, _plos cincuenta mejores ejemplos de empresas que alcanzaron la satisfacción total de los clientes / _cJacques Horovitz, Michele Jurgens Panak. |
| 260 |
_aBarcelona: _bFolio, _c1994 |
||
| 300 | _a253-687 p. | ||
| 336 |
_2rdacontent _atexto _btxt |
||
| 337 |
_2rdamedia _asin mediación _bn |
||
| 338 |
_2rdacarrier _avolumen _bnc |
||
| 490 |
_aBiblioteca de empresa ; _v22 |
||
| 505 | 8 | 0 | _aABB 253 American Express 262 Anacomp 274 Bobst 282 British Airways 289 Castel Novel 298 Ciga-Geigy, colorantes y productos químicos 305 Citicorp 314 Club Med 326 Colirail 333 Convent 342 Damart 351 Endress Hauser 361 Equity and Law 367 Europ Assistance 376 Feinkost Kafer 381 Galenica 387 Hilti 396 Hippopotamus 406 Hoffmann la Roche 414 Hotel Vier Jahreszeiten 421 Ideal Job 427 Ikea 435 ISS 444 Kuoni Travel 455 Kwik-Fit 461 Lombard, Odier Cía 474 London International Group 488 Marks Spencer 494 Mercury Communications 503 Migros 513 Movenpick 520 National Westminster Bank 534 Nestlé 544 Novo Nordisk 554 NV Nederlandse Spoorwegen 560 OK Service 571 Quelle 578 Robeco Group 584 Saab 592 Sainsbury's 600 Schlumberger Wireline Testing Division 613 Sixt Budget 623 Supasnaps 629 Superquinn 637 SVP 644 Tetra Pak 651 3M 657 TNT 665 Vergolst 674 Indice 683 |
| 650 | _aSATISFACCION DEL CLIENTE | ||
| 700 | 1 | _aJurgens Panak, Michele | |
| 942 |
_cBK _2udc |
||
| 999 |
_c11523 _d11523 |
||