Business process management : the third wave / Howard Smith, Peter Fingar.

CONTENIDO
Chapter 1. THE NEXT FIFTY YEARS
The Rise and Rise of Business Process Management
The Next Fifty Years
-Business Process Management: The Third Wave
-Management Challenges for the 21st Century
It's Inevitable
Chapter 2. A WALK OVER THE HILL
Chapter 3. ENTERPRISE BUSINESS PROCESSES
Something Old, Something Very New
-1. King customer is now a dictator
-2. Mass production is giving way to mass customization
-3. Customers are demanding total solutions
-4. Industry boundaries are blurring
-5. Value chains are becoming the unit of competition
-6. Collaboration and "coopetition"
-7. Change has become the only certainty
Inside the World of Business Processes
The State of Process Management
How Many Business Processes?
The Need for Process Collaboration
Custom Business Processes for Competitive Advantage
Beyond Best Practice, On to Excellence
The First Business Process Management Summit
The Surge in Demand for BPM
Chapter 4. BUSINESS PROCESS MANAGEMENT
Why So Difficult Before?
Reengineering Redux
The Path to Execution
BPM Over the Years
From Modeling to Management
Taking Control, All the Way to the Customer
Third Wave BPM at Work
Chapter 5. REENGINEERING REENGINEERING
The Promises and Problems of Reengineering
A Decade of Lessons Learned
Beyond Reengineering, On to Process Management
The Industrial Engineering of Third Wave Processes
New Rules for the Process-Managed Enterprise
Putting it All Together
Chapter 6. BUSINESS PROCESS OUTSOURCING
The New Look and Feel of Outsourcing
Radical Change Through Business Process Outsourcing
Chapter 7. MANAGEMENT THEORY, R.O.I. AND BEYOND
The Process of Six Sigma
Change Management is a Process, Too
Return on Process Investment
Management Theory Yet to Come
Chapter 8. IMPLEMENTING BUSINESS PROCESS MANAGEMENT
Two Out of Three Ain't Bad
Systems Thinking: The "Core" Core Competency
Learning to Become a Process-Managed Enterprise
Mastering Business Process Management
Getting Started
The Process Portfolio
The Critical Factor for Success
Chapter 9. TOMORROW'S INTERVIEW IN BPM3.0 MAGAZINE
EPILOG
Appendix A. THE LANGUAGE OF PROCESS
An Open Process-Modeling Language Standard is the Enabler
The Business Process Modeling Language
The Impetus and Design Goals for BPM
A Universal Process Language
A Rich Language for Process Engineering
A Foundation for Collaborative Commerce
Tomorrow's Process Landscape
Putting It All Together
Appendix B. BUSINESS PROCESS MANAGEMENT SYSTEMS
The Process-Managed Enterprise
Benefits of a BPMS
Requirements for the BPMS
The Business Process Management System
A Process Server
The Integration of Applications and Processes
Process Management and the IT Industry
Crossing the Process Chasm
A New Era of Business Infrastructure
Appendix C. THE THEORITICAL FOUNDATIONS OF THE THIRD WAVE
Changing The Process of Change
A New First-Class Citizen in Computing
Unification of Data, Computation and Interaction
Process-aware Applications
Appendix D. LESSONS LEARNED FROM THE EARLY ADOPTERS
Appendix E. THE NEW MBA CURRICULUM