Integrated multi-media computers in the execution of iso9000 quality system requirements for document control and training

The current emphasis on ISO9000 Quality Systems has met with mixed reactions in both manufacturing and service organisations. Many businesses throughout the world are feeling obliged to implement these systems which rely heavily on verification of organisational policies and procedures. This has led to a proliferation of documentation which many organisations have criticised as being bureaucratic and inflexible. The current trend towards fewer levels of management hierarchy in many organisations has been inhibited by Quality Systems because the emphasis often seems to lead to a need for more approval, accountability and control mechanisms. New thinking in integrated computerised