TY  - SER
AU  - Panfilis, Stefano de
AU  - Kitchenhamb, Bárbara
AU  - Morfunia, Nicola
TI  - Experiences introducing a measurement program
KW  - GOAL-QUESTION-METRIC (GQM)
KW  - EUROPEAN SOFTWARE AND SYSTEMS INITIATIVE (ESSI)
KW  - PROCESS IMPROVEMENT EXPERIMENT (PIE)
ER  -