TY - SER AU - Gill, T. Grandon TI - Expert systems usage: task change and intrinsic motivation KW - EXPERT SYSTEMS KW - IMPLEMENTATION KW - INFORMATION TECHNOLOGY ADOPTION KW - JOB DESIGN KW - JOB DIAGNOSTIC SURVEY KW - MOTIVATION KW - USER RESISTANCE N1 - What motivates use of an expert system? Recent studies have found that the anticipated performance benefits of using an expert system -- such as increases in decision quality, consistency, and speed of decision making -- can lead to increases in expected usage. But is motivation limited to performance benefits? ER -