TY  - SER
AU  - Hitt, Lorin M.
AU  - Brynjolfsson, Erik
TI  - Productivity, business profitability, and consumer surplus: three different measures of information technology value
KW  - IT PRODUCTIVITY
KW  - BUSINESS PROFITABILITY
KW  - IS INVESTMENT
KW  - ECONOMIC THEORY
KW  - CONSUMER SURPLUS
KW  - COMPUTERS
N1  - The business value of information technology (IT) ha been debated for a number of years. While some authors have attributed large productivity improvement and substantial consumer benefits to IT, others report that IT has not had any bottom line impact on business profitability. This paper focuses on the fact that while productivity, consumer value, an business profitability are related, they are ultimately separate questions
ER  -