Management information systems /
James A. O'Brien, George M. Marakas.
- 9nd.
- Boston: McGraw-Hill Irwin, 2009
- 659 p.
CONTENIDO Module I. Foundation Concepts, 2 Chapter 1. Foundations of Information Systems in Business, 3 Section I: Foundation Concepts: Information Systems in Business, 4 The Real World of Information Systems, 4 The Fundamental Roles of IS in Business, 8 Trends in Information Systems, 10 The Role of e-Business in Business, 11 Types of Information Systems, 13 Managerial Challenges of Information Technology, 16 Section II: Foundation Concepts: The Components of Information Systems, 24 System Concepts: A Foundation, 24 Components of an Information System, 29 Information System Resources, 30 Information System Activities, 33 Recognizing Information Systems, 34 Chapter 2. Competing with Information Technology, 43 Section I: Fundamentals of Strategic Advantage, 44 Strategic IT, 44 Competitive Strategy Concepts, 44 Strategic Uses of Information Technology, 48 Building a Customer-Focused Business, 52 The Value Chain and Strategic IS, 54 Section II: Using Information Technology for Strategic Advantage, 56 Strategic Uses of IT, 56 Reengineering Business Processes, 56 Becoming an Agile Company, 60 Creating a Virtual Company, 62 Building a Knowledge-Creating Company, 63 Module II. Information Technologies, 74 Chapter 3. Computer Hardware, 75 Section I: Computer Systems: End-User and Enterprise Computing, 76 Introduction, 76 A Brief History of Computer Hardware, 76 Types of Computer Systems, 80 Microcomputer Systems, 81 Mainframe Computer Systems, 87 Technical Note: The Computer System Concept, 89 Moore's Law: Where Do We Go from Here?, 91 Section II: Computer Peripherals: Input, Output, and Storage Technologies, 94 Peripherals, 94 Input Technologies, 94 Output Technologies, 102 Storage Trade-Offs, 104 Semiconductor Memory, 107 Magnetic Disks, 109 Magnetic Tape, 110 Optical Disks, 110 Radio Frequency Identification, 112 Predictions for the Future, 115 Chapter 4. Computer Software, 125 Section I: Application Software: End-User Applications, 126 Introduction to Software, 126 Business Application Software, 130 Software Suites and Integrated Packages, 131 Web Browsers and More, 132 Electronic Mail, Instant Messaging, and Weblogs, 132 Word Processing and Desktop Publishing, 134 Electronic Spreadsheets, 135 Presentation Graphics, 136 Personal Information Managers, 137 Groupware, 137 Software Alternatives, 138 Section II: System Software: Computer System Management, 141 System Software Overview, 141 Operating Systems, 141 Other System Management Programs, 150 Programming Languages, 151 Web Languages and Services, 154 Programming Software, 159 Chapter 5. Data Resource Management, 169 Section I: Technical Foundations of Database Management, 170 Database Management, 170 Fundamental Data Concepts, 170 Database Structures, 174 Database Development, 180 Section II: Managing Data Resources, 185 Data Resource Management, 185 Types of Databases, 185 Data Warehouses and Data Mining, 190 Traditional File Processing, 193 The Database Management Approach, 196 Chapter 6. Telecommunications and Networks, 209 Section I: The Networked Enterprise, 210 The Networked Enterprise, 210 The Concept of a Network, 210 Trends in Telecommunications, 213 The Business Value of Telecommunications Networks, 216 The Internet Revolution, 217 The Role of Intranets, 221 The Role of Extranets, 223 Section II: Telecommunications Network Alternatives, 226 Telecommunications Alternatives, 226 A Telecommunications Network Model, 226 Types of Telecommunications Networks, 229 Digital and Analog Signals, 235 Telecommunications Media, 235 Wired Technologies, 236 Wireless Technologies, 237 Telecommunications Processors, 241 Telecommunications Software, 243 Network Topologies, 244 Network Architectures and Protocols, 245 Bandwidth Alternatives, 249 Switching Alternatives, 250 Network Interoperability, 251 Module III. Business Applications, 260 Chapter 7. e-Business Systems, 261 Section I: e-Business Systems, 262 Introduction, 262 Cross-Functional Enterprise Applications, 262 Enterprise Application Integration, 266 Transaction Processing Systems, 268 Enterprise Collaboration Systems, 271 Section II: Functional Business Systems, 274 Introduction, 274 Marketing Systems, 274 Manufacturing Systems, 280 Human Resource Systems, 282 Accounting Systems, 285 Financial Management Systems, 286 Chapter 8. Enterprise Business Systems, 297 Section I: Getting All the Geese Lined Up: Managing at the Enterprise Level, 298 Customer Relationship Management: The Business Focus, 299 Introduction, 299 What Is CRM?, 299 The Three Phases of CRM, 304 Benefits and Challenges of CRM, 305 Trends in CRM, 307 Section II: Enterprise Resource Planning: The Business Backbone, 309 Introduction, 309 What Is ERP?, 309 Benefits and Challenges of ERP, 313 Trends in ERP, 316 Section III: Supply Chain Management: The Business Network, 319 Introduction, 319 What Is SCM?, 319 The Role of SCM, 324 Benefits and Challenges of SCM, 326 Trends in SCM, 329 Chapter 9. Electronic Commerce Systems, 337 Section I: Electronic Commerce Fundamentals, 338 Introduction to Electronic Commerce, 338 The Scope of e-Commerce, 338 Essential e-Commerce Processes, 343 Electronic Payment Processes, 347 Section II: e-Commerce Applications and Issues, 350 Business-to-Consumer e-Commerce, 350 Web Store Requirements, 356 Business-to-Business e-Commerce, 360 e-Commerce Marketplaces, 361 Clicks and Bricks in e-Commerce, 363 Chapter 10. Decision Support Systems, 377 Section I: Decision Support in Business, 378 Introduction, 378 Decision Structure, 382 Decision Support Trends, 382 Decision Support Systems, 384 Management Information Systems, 387 Online Analytical Processing, 388 Using Decision Support Systems, 395 Executive Information Systems, 399 Enterprise Portals and Decision Support, 401 Knowledge Management Systems, 402 Section II: Artificial Intelligence Technologies in Business, 405 Business and AI, 405 An Overview of Artificial Intelligence, 405 Expert Systems, 411 Developing Expert Systems, 415 Neural Networks, 417 Fuzzy Logic Systems, 418 Genetic Algorithms, 419 Virtual Reality, 421 Intelligent Agents, 422 Module IV. Development Processes, 434 Chapter 11. Developing Business/IT Strategies, 435 Section I: Planning Fundamentals, 436 Introduction, 436 Organizational Planning, 436 The Scenario Approach, 436 Planning for Competitive Advantage, 441 Business Models and Planning, 443 Business/IT Planning, 445 Identifying Business/IT Strategies, 448 Business Application Planning, 449 Section II: Implementation Challenges, 452 Implementation, 452 Implementing Information Technology, 452 End-User Resistance and Involvement, 452 Change Management, 457 Chapter 12. Developing Business/IT Solutions, 471 Section I: Developing Business Systems, 472 IS Development, 472 The Systems Approach, 472 Systems Analysis and Design, 475 The Systems Development Life Cycle, 475 Starting the Systems Development Process, 475 Systems Analysis, 479 Systems Design, 482 End-User Development, 487 Section II: Implementing Business Systems, 490 Implementation, 490 Implementing New Systems, 490 Project Management, 494 Evaluating Hardware, Software, and Services, 496 Other Implementation Activities, 499 Module V. Management Challenges, 514 Chapter 13. Security and Ethical Challenges, 515 Section I: Security, Ethical, and Societal Challenges of IT, 516 Introduction, 516 Ethical Responsibility of Business Professionals, 516 Computer Crime, 522 Privacy Issues, 533 The Current State of Cyber Law, 537 Other Challenges, 537 Health Issues, 539 Societal Solutions, 540 Section II: Security Management of Information Technology, 542 Introduction, 542 Tools of Security Management, 542 Inter-networked Security Defenses, 545 Other Security Measures, 552 System Controls and Audits, 556 Chapter 14. Enterprise and Global Management of Information Technology, 567 Section I: Managing Information Technology, 568 Business and IT, 568 Managing Information Technology, 568 Business/IT Planning, 571 Managing the IT Function, 573 Organizing IT, 574 Outsourcing and Offshoring IT and IS, 578 Failures in IT Management, 580 Section II: Managing Global IT, 586 The International Dimension, 586 Global IT Management, 586 Cultural, Political, and Geoeconomic Challenges, 589 Global Business/IT Strategies, 591 Global Business/IT Applications, 592 Global IT Platforms, 594 Global Data Access Issues, 596 Global Systems Development, 598 Review Quiz Answers, 609 Selected References, 613 Glossary for Business Professionals, 623 Name Index, 643 Company Index, 646 Subject Index, 649
9780073376769
MANAGEMENT INFORMATION SYSTEMS INFORMATION TECHNOLOGIES E-BUSINESS SYSTEMS ENTERPRISE BUSINESS SYSTEMS ELECTRONIC COMMERCE SYSTEMS DEVELOPING BUSINESS