Business process management : the third wave /
Howard Smith, Peter Fingar.
- Tampa, Florida: Meghan-Kiffer, 2003
- 292 p.
CONTENIDO Chapter 1. THE NEXT FIFTY YEARS The Rise and Rise of Business Process Management The Next Fifty Years -Business Process Management: The Third Wave -Management Challenges for the 21st Century It's Inevitable Chapter 2. A WALK OVER THE HILL Chapter 3. ENTERPRISE BUSINESS PROCESSES Something Old, Something Very New -1. King customer is now a dictator -2. Mass production is giving way to mass customization -3. Customers are demanding total solutions -4. Industry boundaries are blurring -5. Value chains are becoming the unit of competition -6. Collaboration and "coopetition" -7. Change has become the only certainty Inside the World of Business Processes The State of Process Management How Many Business Processes? The Need for Process Collaboration Custom Business Processes for Competitive Advantage Beyond Best Practice, On to Excellence The First Business Process Management Summit The Surge in Demand for BPM Chapter 4. BUSINESS PROCESS MANAGEMENT Why So Difficult Before? Reengineering Redux The Path to Execution BPM Over the Years From Modeling to Management Taking Control, All the Way to the Customer Third Wave BPM at Work Chapter 5. REENGINEERING REENGINEERING The Promises and Problems of Reengineering A Decade of Lessons Learned Beyond Reengineering, On to Process Management The Industrial Engineering of Third Wave Processes New Rules for the Process-Managed Enterprise Putting it All Together Chapter 6. BUSINESS PROCESS OUTSOURCING The New Look and Feel of Outsourcing Radical Change Through Business Process Outsourcing Chapter 7. MANAGEMENT THEORY, R.O.I. AND BEYOND The Process of Six Sigma Change Management is a Process, Too Return on Process Investment Management Theory Yet to Come Chapter 8. IMPLEMENTING BUSINESS PROCESS MANAGEMENT Two Out of Three Ain't Bad Systems Thinking: The "Core" Core Competency Learning to Become a Process-Managed Enterprise Mastering Business Process Management Getting Started The Process Portfolio The Critical Factor for Success Chapter 9. TOMORROW'S INTERVIEW IN BPM3.0 MAGAZINE EPILOG Appendix A. THE LANGUAGE OF PROCESS An Open Process-Modeling Language Standard is the Enabler The Business Process Modeling Language The Impetus and Design Goals for BPM A Universal Process Language A Rich Language for Process Engineering A Foundation for Collaborative Commerce Tomorrow's Process Landscape Putting It All Together Appendix B. BUSINESS PROCESS MANAGEMENT SYSTEMS The Process-Managed Enterprise Benefits of a BPMS Requirements for the BPMS The Business Process Management System A Process Server The Integration of Applications and Processes Process Management and the IT Industry Crossing the Process Chasm A New Era of Business Infrastructure Appendix C. THE THEORITICAL FOUNDATIONS OF THE THIRD WAVE Changing The Process of Change A New First-Class Citizen in Computing Unification of Data, Computation and Interaction Process-aware Applications Appendix D. LESSONS LEARNED FROM THE EARLY ADOPTERS Appendix E. THE NEW MBA CURRICULUM
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REENGINEERING TECHNOLOGICAL INNOVATION STRATEGIC PLANNING MANAGEMENT INFORMATION SYSTEMS INFORMATION TECHNOLOGY INFORMATION RESOURCES MANAGEMENT ORGANIZATIONAL CHANGE