On route to perfection : a guide to achieving six sigma /
Graham Wilson.
- Kempston: IFS, 1994
- 266 p.
Chapter 1. A Case History of Six Sigma Introduction 3 On-going Discussions 4 Clarifying the Goals 5 Critical Success Factors and Self-Assessment 6 Cascading the Aims and Developing Skills 7 Supporting Teams 9 Counselling Members 11 On-going Review 12 Targeted Marketing 13 Chapter 2. What is Six Sigma? Variation 15 Variables 18 Continuous Variables 19 Attributes 19 Distributions 20 Dispersion 23 Central Limit Theorem and the Normal Distribution 27 Six Sigma 28 Probability 28 Chapter 3. The Culture of Improvement The Culture of Improvement 31 Key Concepts 32 The Changing Role of the Manager 35 Designing a Ouality Organisation 41 Successful Change in Organisations 43 On-going Discussions 44 Clarifying the Goals 45 Critical Success Factors 46 Self-Assessment 46 Cascade of Aims 47 Develop Skills 48 Supporting Teams 49 Counselling Members 50 On-going Review 50 Targeted Marketing 50 Chapter 4. The Product Development Cycle Product Development versus New Product Development 53 Product Design 55 Process Design 55 What Happens When Things Go Wrong? 57 Hearing the Voice of the Customer 59 The Product Development Cycle 63 System Design 64 Parameter Design 66 On the Road to Total Quality 69 Tolerance Design 69 Chapter 5. Quality Function Deployment Why is QFD Necessary? 71 Why Listen Anyway? 72 We Already Listen 73 The Problems of Poor Communication 74 Whose Problem is it Anyway? 76 What are We Trying to Get Right? 79 The Organisational Learning Curve 82 What is QFD? 83 QFD Applied 102 Chapter 6. Taguchi's Techniques Introduction 107 The Case of the Young Scientist 108 Traditional Experiments vs Taguchi's Techniques 111 Points to Consider when Designing an Experiment 113 Orthogonal Designs 115 Analysis of Variance ANOVA 118 Interactions Between Factors 128 Analysing Orthogonal Arrays 133 Analysing Orthogonal Arrays with Repetitions 140 Analysing Orthogonal Arrays Without Error Terms 146 Orthogonal Arrays with No Primary Error Term 148 Analysing Orthogonal Arrays with Unequal Sample Sizes 152 Non-Linear Factors and Three Level Designs 153 Multiple Characteristics and Mixed Level Designs 157 Evolutionary Operations EVOP 160 Accumulation Analysis 163 Accumulation Analysis with Only One Repetition 164 Accumulation Analysis with More than One Repetition 174 Sum of Squares for Individual Factors 176 Sum of Squares for Error Terms 177 Signal-to-Noise 180 Signal-to-Noise Analysis far Repetitions 182 Signal-to-Noise Analysis with Many Noise Factors 190 Confidence Limits 191 Chapter 7. Statistical Process Control What is Statistical Process Control? 197 What is Different Now? 201 Is It Right to Control? 201 Product Control 202 Process Control 203 Are We Capable ot Doing This? 204 Are We Doing This Right? 211 Have We Done This Right? 215 Partnership Sourcing 218 The Process ot Continuous Improvement 223 Attribute Charts 224 Variables Charts 233 Using Control Charts tor On-going Process Control 238 Chapter 8. Beyond Six Sigma Is Six Sigma Worth Pursuing? 241 Is Six Sigma Achievable? 242 Beyond Six Sigma 243 Conclusion 244 Appendices Usetul Tables 247 Templates tor Copying 251
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SIX SIGMA CULTURE OF IMPROVEMENT QUALITY CONTROL TAGUCHI'S TECHNIQUES STATISTICAL PROCESS CONTROL QUALITY CONTROL CONTROL DE LA CALIDAD CALIDAD TOTAL