TY  - BOOK
AU  - Horovitz,Jacques
AU  - Jurgens Panak,Michele
TI  - La satisfacción total del cliente. 
T2  - Biblioteca de empresa ; 
SN  - 8475837220
PY  - 1994///
CY  - Barcelona
PB  - Folio
KW  - SATISFACCION DEL CLIENTE
N1  - ABB 253
American Express 262
Anacomp 274
Bobst 282
British Airways 289
Castel Novel 298
Ciga-Geigy, colorantes y productos químicos 305
Citicorp 314
Club Med 326
Colirail 333
Convent 342
Damart 351
Endress 
 Hauser 361
Equity and Law 367
Europ Assistance 376
Feinkost Kafer 381
Galenica 387
Hilti 396
Hippopotamus 406
Hoffmann la Roche 414
Hotel Vier Jahreszeiten 421
Ideal Job 427
Ikea 435
ISS 444
Kuoni Travel 455
Kwik-Fit 461
Lombard, Odier 
 Cía 474
London International Group 488
Marks 
 Spencer 494
Mercury Communications 503
Migros 513
Movenpick 520
National Westminster Bank 534
Nestlé 544
Novo Nordisk 554
NV Nederlandse Spoorwegen 560
OK Service 571
Quelle 578
Robeco Group 584
Saab 592
Sainsbury's 600
Schlumberger Wireline 
 Testing Division 613
Sixt Budget 623
Supasnaps 629
Superquinn 637
SVP 644
Tetra Pak 651
3M 657
TNT 665
Vergolst 674
Indice 683
ER  -