Operations management : focusing on quality and competitiveness / Roberta S. Russell, Bernard W. Taylor III.

CONTENIDO
PART I. THE STRATEGY OF PRODUCTIVE SYSTEMS 1
1 Introduction to Operations and Competitiveness 3
Getting to Know Lands' End 4
The Operations Function 6
Brief History of Operations Management 7
Globalization 11
Competitiveness 15
Issues and Trends in Operations 18
Primary Topics in Operations Management 20
Organization and Purpose of This Book 22
2 Operations Strategy 27
So You Have a Mission Statement . . . Now What? 28
Strategy Formulation 29
Competency-Based Strategies 34
From Strategy to Results 38
Operations Strategy 43
2 SUPPLEMENT Operational Decision-Making Tools: Decision Analysis 54
Decision Analysis 54
3 Quality Management 73
The Meaning of Quality 76
Total Quality Management 82
Strategic Implications of TQM 87
TQM in Service Companies 89
The Cost of Quality 93
The Effect of Quality Management on Productivity 99
Quality Improvement and the Role of Employees 105
Identifying Quality Problems and Causes 108
Quality Awards and the Competitive Spirit 112
4 Statistical Quality Control 129
Statistical Process Control 131
Control Charts 134
SPC with Excel and POM for Windows 154
Acceptance Sampling 156
PART II. DESIGNING PRODUCTIVE SYSTEMS 181
5 Product and Service Design 183
Strategy and Design 185
The Design Process 185
Improving the Design Process 192
Technology in Design 210
Service Design 212
6 Process Planning and Technology Decisions 227
Types of Processes 229
Process Planning 238
Process Analysis 245
Technology Decisions 249
Information Technology 249
Manufacturing Technology 254
7 Facility Layout 271
Basic Layouts 273
Designing Process Layouts 278
Hybrid Layouts 290
8 Human Resources in Operations Management 317
Human Resources in the Strategic Planning Process 320
The Changing Nature of Human Resources Management 321
Contemporary Trends in Human Resources Management 325
The Elements of Job Design 333
Job Analysis 335
Work Measurement 3409 Supply Chain Management 369
Supply Chain Design: A Strategic Issue 372
The Global Supply Chain 375
Global Supply Chain Problems and Solutions 376
Purchasing and Suppliers 379
Types of Facilities 382
Site Selection: Where to Locate 385
Location Analysis Techniques 392
Computerized Location Analysis with Excel and POM for Windows 397
Transportation and Distribution Systems 397
9 SUPPLEMENT Operational Decision-Making Tools: The Transportation Method 415
The Transportation Problem 416
PART III. OPERATING PRODUCTIVE SYSTEMS 435
10 Forecasting 437
The Strategic Role of Forecasting in Supply Chain Management and TQM 439
Components of Forecasting Demand 441
Time Series Methods 445
Forecast Accuracy 461
Time Series Forecasting Using Excel and POM for Windows 468
Regression Methods 471
11 Capacity Planning and Aggregate Production Planning 499
Capacity Planning 501
Aggregate Production Planning 505
Strategies for Meeting Demand 507 Strategies for Managing Demand 522
Hierarchical Planning Process 523
Aggregate Planning for Services 524
11 SUPPLEMENT Operational Decision-Making Tools: Linear Programming 535
Model Formulation 536
Graphical Solution Method 538
Format for Model Solution 543
Solving Linear Programming Problems with POM for Windows and Excel 546
12 Inventory Management 565
The Elements of Inventory Management 568
Inventory Control Systems 572
Economic Order Quantity Models 577
Quantity Discounts 584
Reorder Point 588
Order Quantity for a Periodic Inventory System 593
12 SUPPLEMENT Operational Decision-Making Tools: Simulation 609
Monte Carlo Simulation 610
Areas of Simulation Application 616
13 Material Requirements Planning 629
Objectives and Applicability of MRP 631
MRP Inputs 633
The MRP Process 640
MRP Outputs 643
Capacity Requirements Planning 646
Manufacturing Resource Planning (MRP II) 652
Advanced Planning and Control Systems 653
Problems and Prospects of MRP/MRP II 656
14 Scheduling 675
Objectives in Scheduling 678
Loading 678
Sequencing 681
Monitoring 688
Finite Scheduling 692
Employee Scheduling 697
15 Just-In-Time Systems 711
Basic Elements of JIT 713
Benefits of JIT 733
JIT Implementation 734
JIT in Services 736
16 Waiting Line Models for Service Improvement 743
Elements of Waiting Line Analysis 746
Waiting line Analysis and Quality 750
Single-Channel, Single-Phase Models 751
Multiple-Channel, Single-Phase Models 763
17 Project Management 783
The Elements of Project Management 785
The Gantt Chart 788
CPM/PERT 791
Probabilistic Activity Times 801
Project Crashing and Time-Cost Trade-Off 810
Epilogue 836