ISO 9000 for small businesses : what to do. Advice from ISO/TC 176 / International Organization for Standardization.

Foreword 3
About this Handbook 7
Quality systems 9
What are they? 9
Why have one? 9
What are the ISO 9000 standards? 11
How to start 13
First steps 13
What's next? 13
Going ahead 14
Do it yourself 15
Use of a consultant 16
What does certification/registration mean? 18
Guidance on ISO 9001, ISO 9002 and ISO 9003 21
Introduction 21
Scope 25
Normative reference 28
Definitions 29
Quality system requirements 30
Management responsibility 30
Quality system 35
Contract review 41
Design control 43
Document and data control 52
Purchasing 56
Control of customer-supplied product 61
Product identification and traceability 62
Process control 64
Inspection and testing 67
Control of inspection, measuring and test equipment 72
Inspection and test status 78
Control of nonconforming product 79
Corrective and preventive action 82
Handling, storage, packaging, preservation and delivery 86
Control of quality records 90
Internal quality audits 92
Training 95
Servicing 97
Statistical techniques 98
Annex A Bibliography 101
Annex I How the key quality system standards compare 107
Annex II Explanation of terms used 109
Annex III Steps towards a quality system 115
Annex IV Brief outline of certification / registration 127