Designing the user interface : strategies for effective human-computer interaction / Ben Shneiderman.

CONTENIDO
1. Human Factors Of Interactive Software 3
Goals Of System Engineering 9
Goals Of User-Interface Design 14
Motivations For Human Factors In Design 16
Accommodation Of Human Diversity 18
Three Goals 28
2. Theories, Principles, And Guidelines 51
High-Level Theories 53
Object-Action Interface Model [ Principle 1: Recognize The Diversity 61
Principle 1: Recognize the Diversity 67
Principle 2: Use The Eight Golden Rules Of Interface Design 74
Principle 3: Prevent Errors 76
Guidelines For Data Display 79
Guidelines For Data Entry 82
Balance Of Automation And Human Control 83
3. Managing Design Processes 95
Organizational Design To Support Usability 97
The Three Pillars Of Design 100
Development Methodologies 104
Ethnographic Observation 107
Participatory Design 109
Scenario Development 111
Social Impact Statement For Early Design Review 113
Legal Issues 115
4. Expert Reviews, Usability Testing, Surveys, And Continuing Assessments 123
Expert Reviews 125
Usability Testing And Laboratories 127
Surveys 132
Acceptance Tests 135
Evaluation During Active Use 145
Controlled Psychologically Oriented Experiments 149
5. Software Tools 155
Specification Methods 157
Software Tools 166
Evaluation And Critiquing Tools 177
6. Direct Manipulation And Virtual Environments 185
Examples Of Direct-Manipulation Systems 187
Explanations Of Direct Manipulation 202
Visual Thinking And Icons 207
Direct-Manipulation Programming 210
Home Automation 213
Remote Direct Manipulation 217
Virtual Environments 221
7. Menu Selection, Form Fill-In, And Dialog Boxes 235
Task-Related Organization 237
Item Presentation Sequence 252
Response Time And Display Rate 254
Fast Movement Through Menus 255
Menu Layout 257
Form Fill-In 262
Dialog Boxes 268
8. Command And Natural Languages 275
Functionality To Support Users' Tasks 280
Command-Organization Strategies 282
Benefits Of Structure 285
Naming And Abbreviations 289
Command Menus 292
Natural Language In Computing 293
9. Interaction Devices 305
Keyboards And Function Keys 307
Pointing Devices 315
Speech Recognition, Digitization, And Generation 327
Image And Video Displays 336
Printers 342
10. Response Time And Display Rate 351
Theoretical Foundations 354
Expectations And Attitudes 358
User Productivity 361
Variability 364
11. Presentation Styles: Balancing Function And Fashion 371
Error Messages 373
Nonanthropomorphic Design 380
Display Design 384
Color 398
12. Printed Manuals, Online Help, And Tutorials 409
Reading From Paper Versus From Displays 412
Preparing Printed Manuals 414
Preparations Of Online Facilities 425
13. Multiple-Window Strategies 443
Individual-Window Design 448
Multiple-Window Design 455
Coordination By Tightly Coupled Windows 458
Image Browsing And Tightly Coupled Windows 462
Personal Role Management And Elastic Windows 468
14. Computer-Supported Cooperative Work 477
Goals Of Cooperation 479
Asynchronous Interactions: Different Time, Different Place 482
Synchronous Distributed: Different Place, Same Time 488
Face To Face: Same Place, Same Time 494
Application Of Cscw To Education 498
15. Information Search And Visualization 509
Database Query And Phrase Search In Textual Documents 513
Multimedia Document Searches 519
Information Visualization 522
Advanced Filtering 541
16. Hypermedia And The World Wide Web 551
Hypertext And Hypermedia 556
Information Abundant Web Sites 560
Genres And Goals And Designers 562
Users And Their Tasks 565
Object-Action Interface Model For Web Site Design 567