Detalles MARC
| 000 -Cabecera |
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| Campo de control de longitud fija |
06197nam a2200325 a 4500 |
| 003 - Identificador del Número de control |
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| Identificador del número de control |
AR-sfUTN |
| 008 - Códigos de información de longitud fija-Información general |
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| Códigos de información de longitud fija |
170717b ||||| |||| 00| 0 d |
| 020 ## - ISBN |
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| ISBN |
1558607587 |
| 040 ## - Fuente de la catalogación |
|---|
| Centro transcriptor |
AR-sfUTN |
| 041 ## - Código de lengua |
|---|
| Código de lengua del texto |
eng |
| 080 ## - CDU |
|---|
| Clasificación Decimal Universal |
658.016.7 H228 |
| Edición de la CDU |
2000 |
| 100 1# - Punto de acceso principal-Nombre de persona |
|---|
| Nombre personal |
Harmon, Paul |
| 245 10 - Mención de título |
|---|
| Título |
Business process change : |
| Resto del título |
a manager's guide to improving, redesigning, and automating processes / |
| Mención de responsabilidad |
Paul Harmon. |
| 260 ## - Publicación, distribución, etc. (pie de imprenta) |
|---|
| Lugar de publicación, distribución, etc. |
San Francisco: |
| Nombre del editor, distribuidor, etc. |
Morgan Kaufmann, |
| Fecha de publicación, distribución, etc. |
2003 |
| 300 ## - Descripción física |
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| Extensión |
529 p. |
| 336 ## - Tipo de contenido |
|---|
| Fuente |
rdacontent |
| Término de tipo de contenido |
texto |
| Código de tipo de contenido |
txt |
| 337 ## - Tipo de medio |
|---|
| Fuente |
rdamedia |
| Nombre del tipo de medio |
sin mediación |
| Código del tipo de medio |
n |
| 338 ## - Tipo de soporte |
|---|
| Fuente |
rdacarrier |
| Nombre del tipo de soporte |
volumen |
| Código del tipo de soporte |
nc |
| 505 80 - Nota de contenido con formato |
|---|
| Nota de contenido con formato |
CONTENIDO<br/>Introduction<br/>Business Process Change and the Manager's Job<br/>The Evolution of an Organization's Understanding of Process<br/>The Variety of Options<br/>The Variety of Solutions<br/>How This Book Is Organized<br/>Chapter 1: Business Process Change<br/>Organizations as Systems<br/>Systems and Value Chains<br/>Business Process Reengineering<br/>The Role of Information Technology in BPR<br/>Misuses of BPR<br/>Workflow and Packaged Applications<br/>Software Engineering<br/>The Rummler-Brache Methodology<br/>ISO 9000 and the Six Sigma Methodology<br/>Changes in Business and IT in the Late 1990s<br/>Mergers, Acquisitions, and Globalization<br/>A Quick Summary<br/>Business Process Change Today<br/>PART I: PROCESS MANAGEMENT<br/>Chapter 2: Strategy, Value Chains, and Competitive Advantage<br/>Defining a Strategy<br/>Porter's Model of Competition<br/>Industries, Products, and Value Propositions<br/>Strategies for Competing<br/>The Unisys Corporate Strategy<br/>Porter's Theory of Competitive Advantage<br/>E-Business Strategies<br/>The Evolution of the Strategic Process<br/>Chapter 3: Process Architecture and Organizational Alignment<br/>The TeleManagement Forum's Process Framework<br/>Types of Processes<br/>Deciding What Kind of Process Change Effort to Undertake<br/>The Process Architecture and IT Planning<br/>The Process Architecture Process<br/>From Strategy Statements to Models<br/>PART II: MODELING ORGANIZATIONS AND PROCESSES<br/>Chapter 4: Modeling Organizations<br/>The Traditional View of an Organization<br/>The Systems View of an Organization<br/>Models and Diagrams<br/>Organization Diagrams<br/>Organization Diagrams and Processes<br/>Systems and Processes<br/>Chapter 5: Modeling Processes<br/>Process Diagram Basics<br/>More Process Notation<br/>IS, COULD, and SHOULD Process Diagrams<br/>Levels of Analysis<br/>Chapter 6: Analyzing Activities<br/>Analyzing a Specific Activity<br/>Analyzing the Human Performance Required for an Activity<br/>Managing the Performance of Activities<br/>Automating the Enter Expense Reports Activity<br/>A More Complex Activity<br/>Analyzing a Completely Automated Activity<br/>Activities, Job Descriptions, and Applications<br/>PART III: MANAGING AND IMPROVING BUSINESS PROCESSES<br/>Chapter 7: Managing and Measuring Business Processes<br/>Managing Business Processes<br/>The Role of a Manager<br/>A Closer Look at a Manager's Job<br/>How to Manage a Process<br/>Goals, Measures, and Monitoring<br/>The Balanced Scorecard Approach<br/>Continuous Measurement, and Improvement<br/>Management Redesign at Chevron<br/>Chapter 8: Process Improvement with Six Sigma<br/>Six Sigma<br/>The Six Sigma Concept<br/>The Six Sigma Approach to Process Improvement<br/>Six Sigma Teams<br/>Phases in a Six Sigma Project<br/>Alternative Approaches to Process Improvement<br/>PART IV: BUSINESS PROCESS REDESIGN<br/>Chapter 9: A Business Process Redesign Methodology<br/>Why Have a Methodology?<br/>How Does It All Begin?<br/>What Happens?<br/>Who Makes It All Happen?<br/>Phase 1: Planning for a Redesign Effort<br/>Phase 2: Analysis of an Existing Process<br/>Phase 3: Design of a New or Improved Process<br/>Phase 4: Development of Resources for an Improved Process<br/>Phase 5: Managing the Transition to a New Process<br/>Summary<br/>Chapter 10: Process Redesign Patterns<br/>Types of Process Redesign Patterns<br/>The Reengineering Pattern<br/>The Simplification Pattern<br/>The Value-Added Analysis Pattern<br/>The Gaps and Disconnects Pattern<br/>PART V: BUSINESS PROCESS AUTOMATION<br/>Chapter 11: Workflow and XML Business Process Languages<br/>Workflow Systems<br/>Types of Workflow Systems<br/>Two Case Studies: Anova and iJET Travel Intelligence<br/>Workflow and XML<br/>Generic Business Process Languages and Web Services<br/>The Future of Workflow and Business Process Workflow Languages<br/>Chapter 12: ERP-Driven Redesign<br/>Processes and Packages<br/>A Closer Look at SAP<br/>Implementing an ERP-Driven Design<br/>Case Study: Nestlé USA Installs SAP<br/>Chapter 13: Software Development<br/>A Little Software History<br/>Application Development<br/>The Requirements Interface<br/>Software Analysis and UML<br/>UML and Business Process Modeling<br/>The Model Driven Architecture<br/>Software Languages, UML Modeling Tools, and CASE<br/>Process Architectures and Software Architectures<br/>IDEF<br/>RM-ODP<br/>XML Business Process Languages<br/>The Capability Maturity Model<br/>PART VI: THE E-BUSINESS CHALLENGE<br/>Chapter 14: E-Business: Portals and Customer-Oriented Applications<br/>E-Business Applications<br/>A Customer Focus<br/>Web Sites and Portals<br/>Analyzing Customer-Oriented Processes<br/>Customer-Oriented E-Business Redesign<br/>Chapter 15: Supplier and Internally Oriented E-Business Applications<br/>Supplier-Oriented E-Business Redesign<br/>How Do Companies Structure Supply Chain Applications?<br/>E-Business Marketplaces<br/>Directly Linked Supply Chain Systems<br/>The Supply Chain Council's SCOR Approach<br/>Internally Oriented E-Business Redesign<br/>An E-Business Is a Network<br/>VII: PUTTING IT ALL TOGETHER<br/>Chapter 16: The Ergonomic Systems Case Study<br/>Ergonomic Systems, Inc<br/>An E-Business Strategy<br/>Phase 1: Planning for the Redesign of the Order Process<br/>Phase 2: Analyzing the Current Order Fulfillment Process<br/>Phase 3: Designing the New Order Process<br/>Phase 4: Resource Development<br/>Phase 5: The New Order Process Goes On-Line<br/>Chapter 17: Software Tools for Business Process Development<br/>Chapter 18: Conclusions and Recommendations<br/>Glossary<br/>Notes and References<br/>Bibliography<br/>Index |
| 650 ## - Punto de acceso adicional de materia - Término de materia |
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| Término de materia |
BUSINESS PROCESS CHANGE |
| 650 ## - Punto de acceso adicional de materia - Término de materia |
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| Término de materia |
ISO 9000 |
| 650 ## - Punto de acceso adicional de materia - Término de materia |
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| Término de materia |
SIX SIGMA |
| 650 ## - Punto de acceso adicional de materia - Término de materia |
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| Término de materia |
PROCESS MANAGEMENT |
| 650 ## - Punto de acceso adicional de materia - Término de materia |
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| Término de materia |
MODELING ORGANIZATIONS |
| 650 ## - Punto de acceso adicional de materia - Término de materia |
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| Término de materia |
REDESIGN PATTERNS |
| 650 ## - Punto de acceso adicional de materia - Término de materia |
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| Término de materia |
E-BUSINESS CHALLENGE |
| 650 ## - Punto de acceso adicional de materia - Término de materia |
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| Término de materia |
ERGONOMIC SYSTEMS |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Tipo de ítem Koha |
Libro |
| Esquema de clasificación |
Clasificación Decinal Universal |
