Sustaining process improvement and innovation in the information services function: lessons learned at the bose corporation
Harkness, Warren L.
Sustaining process improvement and innovation in the information services function: lessons learned at the bose corporation
Orchestrating programs of organizational transformation that result in sustained process improvement represents a difficult managerial challenge. Yet, ever-changing customer requirements, electronic partnerships, and increasingly complex intraorganizational arrangements are forcing many well-established firms to transform themselves from function-based forms of organization into process-based systems of managerial, task, and evaluative arrangements.
IS SERVICE QUALITY
PROCESS REDESIGN
PROCESS INNOVATION
ORGANIZATIONAL LEARNING
CHANGE MANAGEMENT
H004.414 MAN
Sustaining process improvement and innovation in the information services function: lessons learned at the bose corporation
Orchestrating programs of organizational transformation that result in sustained process improvement represents a difficult managerial challenge. Yet, ever-changing customer requirements, electronic partnerships, and increasingly complex intraorganizational arrangements are forcing many well-established firms to transform themselves from function-based forms of organization into process-based systems of managerial, task, and evaluative arrangements.
IS SERVICE QUALITY
PROCESS REDESIGN
PROCESS INNOVATION
ORGANIZATIONAL LEARNING
CHANGE MANAGEMENT
H004.414 MAN